Christmas is not only a time for sharing, it is also the perfect season to show gratitude to your customers for the continued support and for helping your business achieve valuable financial growth. Plus, having a Customer Loyalty Program during this busy season is a definite way to boost customer relations.
There are many ways how you can make them feel appreciated and this does not necessarily mean you need to spend thousands of pesos for gift-giving. Sometimes, simple acts of gratitude are enough to make them feel valued.
If you are still trying to figure out how you can make your customers feel appreciated, here are some ways on how you can improve and engage more customers this season:
1. Go all-out on customer service
Christmas season will bring in a lot of customers. To ensure that you don’t lose even one customer due to bad customer service, make sure that you have employees who will attend to the needs of your existing and potential clients. Designate people to answer phone calls, emails, and other inquiries to cover all communication outlets of your business.
2. Train your team ahead of the busy season
Your business might have special offers or deals during the Christmas season so it is important that your front liners know how to talk about them. Thus, your customers will have an easy time understanding each offer.
3. Do not make your clients feel neglected or ignored
If there are complaints, make sure that you pay special attention to the details and try to solve the concern as soon as possible. Also, provide any feedback so the clients are updated and know the status of their concerns.
But, if you think that these are not enough to make your customers feel your appreciation, you can always give them something special this Christmas. And you don’t even have to go out of your office!
With GCRegalo, you can order different kinds of gift certificates online you can use as rewards for your Customer Loyalty Program. Choose from a wide selection of gift certificates – from the most preferred gift by employees, the Sodexo Premium Pass, to the special and customized Christmas offers such as the Purefoods Christmas Ham gift certificates and the Robinsons Supermarket Christmas Basket gift certificates.
If you give your loyal consumers gift certificates, they can use them wherever they are in the Philippines. Thanks to the thousands of Partner Merchants across the country, they can enjoy the perks of the gift certificates through shopping, dining, booking trips here and abroad, and even buying the trendiest gadgets this season. They can even share them with their loved ones!
Visit www.GCRegalo.com now and shop for the most in demand gift this season for your Customer Loyalty Campaign.