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▶ I. ABOUT GC REGALO

•     What is GC Regalo?

GC Regalo is an online gift certificate store that is inspired to bring change and address the gifting problems of Filipinos most especially those who are working and living outside the Philippines.  The platform allows you to easily send gift certificates to your family, friends and loved ones anywhere in the Philippines.

     Who is the company behind GC Regalo?

GC Regalo is owned by SM Company, the country’s number 1 mall and Sodexo the leading provider of gift certificates in the Philippines which is a French multinational company present in 80 countries.

▶ II. ACCOUNT INFORMATION

     I am a new customer, how do I register?

Simply, click ‘Register’ in the home page located in the upper right corner.  Fill-up the details on the form. Use your email address and password to log in into your account.

GC Regalo DO NOT CHARGE registration fee for creating your account.

     What is ‘My Account’?

It is comprised by your personal information and other records at www.gcregalo.com. This is protected by your email address and password. Here, you may change your personal data entries and your password anytime.

▶ III. ORDERING AND SENDING

     How do I order and send Gift Certificates?

  •      Simply go to www.gcregalo.com, input your desired quantity and choose between P100 and P500 denomination.
  •      Click ‘Buy Now’ to add your order to your Shopping Cart. 
  •      Click ‘Proceed to Checkout’ and a summary of your order plus other charges such as processing fee and delivery fees will appear.
  •      You can also input specific promo codes here, below the summary, to enjoy different discount promos and freebies
  •      Then click again ‘Proceed to Checkout’
    • If you are not yet logged in, GC Regalo will ask you to choose between the following choices:
      •      Log-in with your email address and password (If you already have an account)
      •      Log-in thru Facebook
      •      Create an account
  •      Once logged in, you may create and add shipping information of your recipient/s.
  •      After creating one, you may also choose to make your gift extra special by choosing the card envelopes you want to go with your gift certificate plus add your personal message with it. Click ‘Proceed to Checkout’.
    • After which, select your chosen payment gateway. Choose between the following:
      •      Visa and Mastercard Credit Cards
      •      Bancnet Debit Cards
      •      Online Banking
      •      Over-the-counter Banks
      •      Over-the-counter Non-Banks
  •      For Credit and Debit Cards, input your card information then click ‘Done’.

For Over-the-counter payments and online banking, choose your preferred account (online banking) or location where you will pay. Then, input the email address where we will send the payment instructions. Make sure to check your SPAM folder. Payment instruction will be coming from our payment provider- DRAGON PAY

Payments made through Over-the-counters and online banking must be paid within 24 hours and must be validated on the link provided on the same instruction email sent by DRAGONPAY

     Can I send Gift Certificates outside of Metro Manila?

Yes, you may. We deliver all throughout the Philippines

     Can I send Gift Certificates outside of the Philippines?

Sending gift certificates is only applicable for deliveries anywhere and within the Philippines only. 

     Can I send the multiple recipients in one transaction?

Currently, you can only choose one (1) recipient per transaction. However, you can send to as many recipients as you want by re-ordering in the system

     If I am from the Philippines, may I use your services and order at www.gcregalo.com? 

Yes you can use our services and order our gift certificates online.  

     How do I change or cancel my order?

Should you wish to cancel your order, please contact our Customer Service Team via e-mail thru inquiry@gcregalo.com  during office hours from 9:00AM to 6:00PM Philippine Standard Time. No cancellation fees apply.

However, once an order has been dispatched or received by the customer or nominated gift recipient, such cancellation will result in a cancellation fee and the vouchers (If already received by the customer or nominated gift recipient) must be returned to Sodexo according to the guidelines to be provided to you by the Customer Service Team. The cancellation fee shall cover the costs incurred in processing your order. The money will be refunded back on the credit/debit card used for payment

     Is there a maximum order limit in GC Regalo?

Yes there is a maximum order limit of P30,000. If you want to purchase more than P30,000 worth of Gift Certificates, you can email our customer service at inquiry@gcregalo.com 

     Is there a minimum order limit in GC Regalo?

Yes, the minimum order in GC Regalo is at P500 Pesos.

     Can I order other denomination of Gift Certificates?

Yes, GC Regalo sells P100 and P500 denomination.

▶ IV. SHIPPING

     How do I know and confirm if my order is already on its way?

We will inform you as soon as possible via email confirmation.

     How do you ship your Gift Certificates?

It will be properly sealed and will be delivered by a reliable courier company right at the doorsteps of your recipients. 

     How can I avail your FREE shipping?

You just need to have a total minimum order of 2,000 worth of any of our gift certificates of your choice.

     How long would it take before my recipient will receive my ordered gift certificates?

It will depend on the location of your recipient but we have a maximum lead time of 10 days.

     When will my order be shipped?

Upon the approval of your payment, your order will be turned over to our courier service provider and your gift certificates will now be on its way right to your recipient.

     What if the delivery has been delayed?

If delivery is delayed through you or your gift recipient’s unreasonable refusal to accept delivery or if you or your gift recipient does not accept delivery or collect the vouchers/gift certificates from the courier despite the lack of any evidence showing that this has been tampered with, then we may (without affecting any other right or remedy available to us) do either or both of the following:

Charge you for our reasonable costs reasonably incurred by us; or

No longer make the voucher available for delivery and notify you that we are immediately cancelling the applicable transaction, in which case we will refund to you or your credit or debit card company as applicable any money already paid to us under the applicable transaction, less our reasonable administration charges

For detailed information, please refer to our terms and conditions

▶ V. PAYMENT & SECURITY

     How do I pay for my orders?

You may pay using major credit cards such as Visa and Mastercard, locally issued debit (ATM) cards and select Over-the-counter payment centers (Banks and Non-Banks) within the Philippines.

     What Credit Cards do you accept?

GC Regalo currently accepts only Visa and Mastercard

     Do you accept debit cards?

Most of the major debit or check cards may be used to make transactions at www.gcregalo.com. Nevertheless, it will fall under the discretion of the check card's issuing bank. Kindly verify with your issuing bank if you may use your card for online transactions at www.gcregalo.com.

     Are there credit card surcharges

GC Regalo do not benefit from any credit card surcharges. GC Regalo will only bill you what you have purchased online.

You may inquire from your credit card issuing bank if they have corresponding surcharges.

     In what currency will I be billed?

GC Regalo will bill you in Philippine Peso (PHP). Your credit or debit card company will charge you of its equivalent in your currency according to the prevailing exchange rate of your issuing bank at the time of bank processing.

Please take note that www.gcregalo.com is not responsible on the actual conversion rate of your charges.

     Is my credit card number safe with GC Regalo.com?

Definitely! Your credit card account is safe and secured with GC Regalo. Before we transmit to our merchant bank’s online credit card approval system, your credit card information is encrypted by SSL (Secured Socket Layer) Rest assured, GC Regalo DO NOT store any credit card information.

     Am I assured that my personal or other important information remains confidential?

Your data’s security is our primary concern which is why we have undergone the necessary precautions to ensure that your personal and credit / debit card information are safe when you transact with GC Regalo.

Your GC Regalo account personal information is protected by a password for your security and privacy. You can further prevent unauthorized access to your account and personal information by exercising due care by choosing and protecting your password appropriately and limiting access to your computer and browser by signing off after you are done accessing your account.

Furthermore, the personal information you submit upon registration is protected using SSL (Secure Socket Layer) encryption and are kept in a secure database within our servers.

▶ VI. GIFT CERTIFICATES

     What is SM Gift Pass?

The SM Gift Pass is the only and official gift certificate of SM that lets you enjoy shopping and dining at the country’s number 1 mall.

     What is the Sodexo Premium Pass?

The Sodexo Premium Pass is a gift certificate that can be used in all SM affiliated establishments plus over 9,000 quality establishments nationwide and it is known as the Number 1 Gift Certificate in the country.

     What is the Rustan’s Supermarket Gift Certificate?

Rustan’s Supermarket Gift Certificate lets you have premium shopping experience in all Rustan's Supermarket & Marketplace by Rustan’s

     What is the Shopwise & Wellcome Gift Certificate?

Shopwise & Wellcome Gift Certificate lets you enjoy wide variety of products in all Shopwise & Wellcome stores

     What is the Walter Mart Gift Pass?

Experience convenience in shopping in all Walter Mart Supermarket, Abenson, Electroworld, Homeplus and Walter Mart Department Stores with Walter Mart Gift Pass

     Do your gift certificates expire?

There is no expiration date for gift certificates sold at GC Regalo

     Where can I use Premium Pass?

Our Premium Pass may be used in all SM affiliated establishments plus over 9,000 several establishments nationwide. We are accepted in most top and preferred merchants in the Philippines.  To see the complete list of merchant you can visit, Premium Pass Merchants

     Where can my recipients use the SM Gift Pass?

SM Gift Pass may be used in all SM Affiliated Establishments like: The SM Store, SM Supermarket, SM Cinema, IMAX, Ace Hardware, Watsons, Uniqlo, Forever 21, Toy Kingdom, Selected SM Foodcourt Merchants and many more! To see the complete list of merchants, visit SM Gift Pass Merchants

     What if my recipient lost my Gift Certificate?

Our Gift Certificates are just like cash. When lost, others can use it, so do take care of your GC. Lost Pass shall not be replaced.

     Does the value of your gift certificates depreciate when used?

NO! If you have P100 worth of Premium Pass or SM Gift Pass, you will also get P100 worth of goods.

     Is it convertible to cash?

All Gift Certificates are not convertible to cash. 

▶ VII. GC REGALO AMBASSADOR

 

•     How can I join the GC Regalo Referral?

Register online at www.gcregalo.com

After successfully signing up, go to My Account and Choose My GC Regalo Referrals and send invitation to your friends and you + your friend will get P100 GC Discount Code each. Please see the full mechanics of our referral program.

•     What are the perks of being a GC Regalo Ambassador?

You + your friend will get P100 GC Discount Code each for every referral.

•     What is GC Discount Code?

A  GC Discount Code is the code given for GC Regalo Ambassadors which is equivalent to P100 Discount Code.

•     Can Referrals can also be a GC Ambassador?

Yes, everyone has the freedom to be a GC Regalo Ambassador. Simply register at www.gcregalo.com, and send invitation to your friends and earn an instant P100 GC discount code for every referral. Visit our GC Regalo Referral Program to learn more.