Need Help?

▶ I. GENERAL FAQs

What is GC Regalo?

GC Regalo (www.GCregalo.com) is the online store of Sodexo Benefits and Rewards Services Philippines. Here, you can buy Sodexo gift certificates and have these delivered to you or your recipient anywhere in the Philippines.

Do you issue official receipts (ORs)?

Yes. Official receipts are available upon request via inquiry@gcregalo.com.

Are the gift certificates convertible to cash?

No, these are not.

▶ II. PLACING OF ORDERS AND PRODUCT PRICING

How do I place my order?
Below are the steps to place an order:

  1.  Go to www.gcregalo.comand add your chosen Sodexo gift certificates to your cart.
  2.  Check the summary of your order and proceed to check-out.
  3.  Enter your billing address and recipient details (name, address, and contact number).
     If the billing address is the same as the   recipient address, you may simply tick the box found in the Shipping Address section.
  4.  Choose an envelope for your GCs. You have the option to personalize your order and add a message.
  5.  Finally, choose a payment option to settle your order.

Note: New customers are required to create an account to place an order. To register, click ‘Register’ found on the home page or visit https://www.gcregalo.com/login.

How much does one GC cost?
Each P500 GC costs PHP 500 + P60 service fee, which includes the admin and printing fee.

Where can I use the GC?
Right now, we have over 12,000 merchants accepting Sodexo gift certificates nationwide. Visit http://merchants.sodexo.ph/ for the complete list.

What GC denominations are available?
P100 and P500 GC denominations are available at GC Regalo.

How much is the minimum order required?
The minimum purchase requirement is PHP 500.00, exclusive of service and shipping fees.

▶ III. PAYMENT AND SECURITY

What are your payment options?
You may settle your orders through the following:

     Credit cards (VISA and Mastercard)

  • Maximum order limit is P30,000 worth of gift certificates per day per account
  • For security purposes, first-time buyers are required to submit the ff:
    • 2 Valid IDs (Passport, Driver’s License, PRC License, Unified ID, SSS)
    • Scanned copy of the credit card used
    • Authorization letter (if the buyer is not the credit cardholder)

     Over-the-counter and online banking (Dragonpay)

  • Maximum order limit is P500,000 worth of gift certificates
  • Orders must be paid within 24 hours upon receipt of payment instructions from Dragonpay

What are your over-the-counter payment centers?

     Banks

  • Banco de Oro (BDO)
  • Bank of the Philippine Islands (BPI)
  • Union Bank
  • Chinabank
  • Metrobank
  • Landbank
  • Philippine National Bank (PNB)
  • United Coconut Planters Bank (UCPB)
  • Eastwest Bank
  • Security Bank
  • Rizal Commercial Banking Corporation (RCBC)

     Non-Banks

  • SM Business Center
  • Robinsons Business Center
  • Bayad Center
  • LBC

In what currency will I be billed?
GC Regalo will bill you in Philippine Peso (PHP). If you’re using a card issued abroad, your card company will charge you the equivalent in your currency according to the prevailing exchange rate of your issuing bank at the time of bank processing.

Please take note that www.gcregalo.com is not responsible for the conversion rate of your charges.

▶ IV. CANCELLATION OF ORDERS

How do I change or cancel my order?
Contact our Customer Service Team via inquiry@gcregalo.com, M-F 9:00AM to 6:00PM PST. No cancellation fees apply.

However, once an order has been dispatched or delivered, a cancellation fee will be charged. You need to return your order to the Sodexo office according to the guidelines provided by the Customer Service Team. The cancellation fee covers the costs incurred in processing your order. Payment charged will be refunded back to the card you used to pay.

What if my recipient lost my gift certificate?
Sodexo gift certificates are just like cash. When lost, others can use it, so take care of your GC. Lost GCs shall not be replaced.

▶ V. SHIPPING

How much is the shipping fee?
Shipping fee is P100.

How can I avail of FREE shipping?
Free shipping is automatically issued to orders worth P2,000 and above.

When will my order be shipped?
Upon the approval of your payment, your order will be turned over to our courier service provider and your order will be on its way to the shipping address. A tracking number is available upon request via inquiry@gcregalo.com.

How do you ship the gift certificates?
The gift certificates will be properly sealed in a package and will be delivered by our partner courier to the indicated shipping address. Please make sure to enter the complete details of your address.

How long would it take before my recipient will receive my orders?
Shipping usually takes 5 to 8 working days depending on the location. This can be shorter if delivery is within Metro Manila.

Can I send gift certificates outside the Philippines?
GC Regalo only ships within the Philippines.

Is there a contact number or e-mail address I can contact to follow-up my order?
You may send an e-mail to inquiry@gcregalo.com.