Upon delivery of the package, you or your chosen gift recipient should confirm to inspect the package for any obvious defects or damage before you sign for delivery. If the package is tampered, refuse acceptance and inform us within 24 hours so that we may request our nominated couriers to return the package to us for our inspection and either re-deliver this or send you a new set of vouchers/gift certificates. Keep the delivery receipt in case of future discussions with Sodexo Benefits and Rewards Services Philippines.
Should the chosen area of delivery is out of the delivery zone or not serviceable as per our 3rd party courier coverage, we will inform you using the contact details that you have provided to us and your recipient to arrange either pick up at the nearest courier’s pick up branch or delivery to an alternative address covered by our courier.
If delivery is delayed through you or your gift recipient’s unreasonable refusal to accept delivery or if you or your beneficiary does not accept delivery or collect the vouchers/gift certificates from the courier despite the lack of any evidence showing that this has been tampered with, then we may (without affecting any other right or remedy available to us) do either or both of the following:
a.) charge you for our reasonable storage fee and other costs reasonably incurred by us; or
b.) no longer make the voucher available for delivery or collection and notify you that we are immediately cancelling the applicable transaction, in which case we will refund to you or your credit or debit card company as applicable any money already paid to us under the applicable transaction, less our reasonable administration charges